Returns: (must be made within 72 hours)
All sales are final. We recommend checking your drop as soon as it arrives and if your product is damaged or misprinted we will send you a new one and ask that you return your original order (Baby Dream Backdrops will reimburse the return postage - USPS parcel/priority only).
Please contact us at email@example.com about any defects within 72 hours of receiving your order or the sale will remain final. Please include your order number and pics of your concern.
Although we pride ourselves in the quality of our drops, printing conditions can vary during manufacturing. Due to printing conditions and material selection the saturation level of our more solid colored textured drops, like those in our glamour category, may vary from the color on screen. Slight color variations are not eligible for returns.
We do not accept returns in the event you have changed your mind about your purchase.
Discount Codes: Only one discount/promo is allowed per order. Discount codes can not be used on sale items unless noted in the ad. Coupons may not be eligible on all items, please read the ad for details... if a coupon code is accidentally misused, we will invoice you the difference in your purchase.
Due to recent changes within the company, these are current materials and sizes offered.
Our backdrops are meant to last for years to come. They are machine washable, wash separately in cold water. When drying, use delicate cycle and tumble dry on low. Do not bleach. If wrinkles show up from time to time due to storage you can throw your drop in the dryer for a short cycle or use a portable steamer. Do not iron, press heat or dry clean.
RUBBER BACKED FLOORS
Although stains can occur on anything, for washing you can spot clean (always test a small area to make sure your cleaner does not discolor). Customers have also taken a pressure washer to our floors and hung to dry. Since cake dye can be tricky to get out, one option is to lay plexiglass over your floor during your cake smash session.
Wrinkles from Shipping:
It is not uncommon for your drop to have some wrinkles or creases upon shipping arrival as we do our best to minimize your shipping costs by condensing the drops in the most cost efficient packaging allowable. If that's the case with your order just throw in the dryer for 10-15 minutes, some like adding a wet hand towel, and your drop should come out wrinkle free. Do not iron as this could damage the material. A steamer also works great.
They are easy to fold and store in your studio. If looking for ideas on new storage solutions, join our Facebook Group: Baby Dream Backdrop News as other Baby Dream users are great about sharing tips and ideas on an array of subjects.
How to Use:
Most common way to use these is to use clamps to suspend from a typical backdrop stand. If you can't find your clamps, you can tack to a wall or use a magnet system. This comes from experience as we've tried and succeeded at all these methods.
Double Sided Drops are currently not available. All drops will print single sided.
Please note, that after printing the sides are sewn for a finished edge, this means the final product is slightly smaller.. This is normal and will vary around 2-2.5".
If there is a backdrop design you would like as a flooring mat please use our custom tab located at the top of the listings for ordering.
We do have an in house graphic designer and other talented set makers that design exclusively for Baby Dream if you have an idea for a drop. Although it's not guaranteed we can fill each request, we accommodate as many as possible. A fee may apply to rush custom requests.
Print Your Own Design
We are able to print your own design into a backdrop, see our Custom Backdrops tab on our home page. Customer is responsible for all licenses and permission for reprinting.
We currently do not automatically send tracking, feel free to email us anytime with questions or to get tracking info on your order at firstname.lastname@example.org
Digital Backgrounds / Copy Rights
We do not offer the sale of digital background on our backdrops. Backdrops purchased by Baby Dream may not be used in the creation of your own digital backdrop for resale to other photographers, but can be used to create digital for your own personal use. Our drops are either hand created and retain the rights for printing and we retain all rights for reprinting or we have purchased the license from the original artist to reprint. Purchasing a drop or floor does not give you the same license to reproduce. Products sold from Baby Dream Backdrops, llc remain sole copy righted by Baby Dream and may not be reproduced or copied for resale in digital or printed form.
Order Turn Times
See the home page for current turn times.
Shipping Method - We Ship Worldwide
UPS for all Domestic (US/Canada) orders and USPS for International (Outside Canada)
Please note our rubber backed floors can not ship overseas.
Rates will be calculated at check out. Although our backdrops are available world wide, remember that our rubber backed floors can not ship overseas.
If we didn't address your question, please feel free to email us at customersupport@babydreambackdrops, message our Facebook page: Baby Dream Backdrops or ask in our Facebook group: Baby Dream Backdrop News